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Community Administrator

Manchester, United Kingdom

This is a 6 month fixed term contract that has the potential to be extended.

THE ROLE

The role of a Community Administrator is to support and help maintain participant engagement on our online research communities (working closely with the research teams). This involves supporting as much active conversation on the community as possible, ensuring the needs of participants are met, and administering a wide range of research tasks (e.g. moderating online discussions and diaries, data extraction and manipulation).
 
YOUR KEY RESPONSIBILITIES

An individual’s role can be focused to suit their particular strengths and the needs of the business, but the full range of skills includes:-

Maintaining a healthy and responsive community. This involves:
  • being the community host and building personal online relationships with participants
  • maintaining conversations and activity onsite, including moderating discussions, managing the status update feed, quickly responding to notifications, comments and participant queries
Administering research tasks:
  • uploading and launching community topics, diaries and polls
  • moderating and prompting participants to ensure the research brief is being covered
  • generating community report outputs
  • supporting ad hoc research projects
Administering community management tasks:
  • inbox handling
  • administering prize draws and incentives
 
YOUR PROFILE
  • An enthusiasm for communicating online and ability to form online personal relationships
  • Good written and verbal communication skills
  • Ability to adopt tone of voice across communities according to the audience
  • A proactive approach to spotting issues and suggesting solutions
  • Good organisational skills, including management of own time
  • Accuracy and attention to detail
  • People’s person with the ability to build strong relationships with internal teams
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