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Participant Support and Rewards Manager

Timisoara, Romania

YOUR ROLE

The Consumer Connection department within InSites Consulting is looking for a Participant support and rewards manager. InSites Consulting facilitates thousands of research connections between brands and consumer participants every year. Offering both a 1) a helpdesk support function to participants who have questions and 2) a desirable rewards/incentive experience is critical to ensuring engaged and happy participants. 
We are seeking someone to oversee and manage these important functions as part of our team. As Participant Support and Rewards manager, you will be part of the Consumer Connection department.

Your role will cover two areas of expertise:

  • The rewards and incentives process across the organization
  • The participant support handling across all network
RESPONSABILITIES

Reward Management 
  • Identify potential rewards partners and negotiate rate cards based on current needs. Keep a close contact with global sales teams to identify points of improvements
  • Create and analyze reporting for better decision making
  • Flag any issues with the rewards system to the relevant teams
  • Communicate with the company any changes or existing improvements made to the rewards system and processes
Participant Support 
  • Supervise the Participant Support team and ensure that all participants requests are handled in a timely and professional manner
  • Streamline the support processes for a quicker and better response rate
  • Create and analyze monthly reporting of participant support performance
  • Identify patterns of participant complaints and flag any outlying ones to the relevant teams
  • Offer Level 2 support for complex participant requests that cannot be handled by the current team alone.

YOUR PROFILE

  • 4+ years’ experience in Market research/Marketing, Support, Consultancy or related industries
  • Excellent communication skills
  • Negotiation skills
  • Organized and has an eye for details
  • ‘Can do’ attitude
  • Outstanding written and spoken English
  • Previous people management experience is preferred 

OUR OFFER

At InSites Consulting, we care about people and offer many opportunities to learn and grow. Join our young & diverse team of amazing people and make your career POP!

Benefits

  • Highly competitive compensation package
  • Flexible working hours, fit to your schedule
  • Occasional remote working possible, thanks to our adapted technologies
  • All-in health plan
  • Easy access to sports, facilitated and co-paid by the company
  • Elaborate induction training & regular online training tracks
  • Modern IT & workspace equipment
  • A senior coach helps you grow within the company
  • Extra vacation days

Other perks

  • Very cool modern office space
  • Central location, close to the university
  • Unlimited (very good!) coffee, tea, soda and sparkling water
  • Fresh fruits on Mondays, fresh food on Wednesdays
  • Massage chair to relax your muscles
  • Relaxing area with Xbox, ping pong table and foosball table
  • Regular themed parties & teambuilding activities
  • Sharpen your English skills thanks to the international team
  • Company closing between Christmas and New Year



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