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Community Moderator Network Coordinator

Timisoara, Romania

YOUR ROLE

As Community Moderator Network Coordinator, you are responsible for all project planning & administration related to our Community Moderator Network, and you make sure to maintain a high level of consistency & quality throughout the collaboration with each moderator.

Our Community Moderator Network is a global network of more than 150 freelance moderators in over 30 countries across all continents. Based on their qualitative research experience, language skills and the specific project requirements, they are recruited to work as freelance moderator on our market research projects.

YOUR RESPONSIBILITIES

Project planning

  • Search for moderators based on requested skills
  • Check availability & budget with moderator
  • Communicate timings to the planning administrator
  • Create the budget based on templates
  • Follow-up budget approval by consultants

Administrative follow-up
  • Administrative tasks in moderator recruitment funnel: registration in our tools, contract sending & follow-up
  • Assign moderators to the necessary trainings & discuss with project managers on training timings


Expansion of the moderator network

  • Search new moderators via LinkedIn and market research associations
  • Set-up recruitment interviews with potential new moderators
  • As you gain more experience and get familiar with our business, you will:
    •  Conduct the recruitment interviews independently
    •  Organize feedback calls with moderators
    •  Keep track of moderator’s performance


Back-up for internal resource planning

  • Follow-up on internal resource planning requests, in absence of the planning administrator or in case of high workload


YOUR PROFILE


General requirements

  •      Bachelor's degree
  •      Proficient in English
  •      Excellent PC skills
  •      Strong interest in market research
  •      Dedicated to offering professional service delivery
Necessary skills

  • Strong administrative skills: punctual and accurate
  • Problem solver: act quickly upon project/planning issues
  • Solid communication skills: able to connect with people around the globe and make clear agreements
  • Enthusiastic and eager to learn



 

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